Fabric Warranty Policy

Sofacover Pro provides a Limited Warranty for all its fabrics, effective from the date of purchase. This Limited Warranty applies to all orders of Sofacover Pro slipcovers placed on or after 1 July 2026.

If your fabric issue is covered under this Limited Warranty, our customer service representatives will walk you through the claim process. We offer free full-set replacement of the entire slipcover set or partial replacement solely for the damaged sofa cover sections. After replacement, the product will be covered by whichever period is longer: the remaining warranty term from your original purchase date, or a 90-day warranty starting from the replacement date.

All fabric categories enjoy a unified 3-year warranty, with clearly defined eligible defects covered within the warranty period.

What the Limited Warranty Covers

This warranty only applies to products used normally in accordance with official care instructions and recommended usage environments, including issues caused by indirect sunlight exposure and mildew.

Our core materials include linen, polyester, velvet and chenille. All fabrics have passed internal and third-party professional testing to adapt to daily household use. No fabric is completely indestructible, but we have completed rigorous durability tests and formulated detailed care guidelines to truly reflect the service life of each material. With proper daily maintenance, this 3-year limited warranty guarantees long-term stable use in home scenarios.

Unified 3-Year Warranty Coverage for All Fabrics

Provided the slipcovers are used strictly in line with the fabric care guide, you may apply for free replacement for the following conditions:

1. Covered faults: Tearing, breakage, abrasion from normal wear and tear, colour fading and pilling

Velvet, Claw-resistant Velvet, Chenille, Comfort Chenille, Classic Chenille

2. Covered faults: Only tearing, breakage and abrasion caused by normal wear and tear

Pure Linen, Washed Linen, Brushed Cotton

*Mod Basketweave* — Only applicable to orders placed on or after 30 July 2026

**Everyday Linen, Brushed Cotton, Pure Linen** — Only applicable to orders placed on or after July 2026

Coverage Terms for Polyester & Functional Polyester Blends (Upgraded to 3-Year Warranty)

1. Covered faults: Tearing, breakage, abrasion from normal wear and tear plus colour fading

Performance Polyester Weave, Performance Polyester Canvas, Performance Polyester Tweed, Performance Polyester Knit, Daily-use Polyester Fabric, Stain-resistant Polyester Series

2. Covered faults: Only tearing, breakage and abrasion from normal wear and tear

Eco Recycled Polyester Weave, Eco Twill Polyester, Eco Basketweave Polyester, Faux Leather

3. Covered faults: Tearing, breakage, abrasion from normal wear and tear, colour fading and pilling

High-density Chenille, Thickened Velvet, Pet-scratch Resistant Velvet

What the Limited Warranty Does NOT Cover

1. Damage caused by intentional cutting, burns, forced ripping, improper installation, obvious misuse or rough abusive handling is not covered under warranty.

2. Tears, flattened pile, pilling, fading, shrinkage, stubborn stains or discolouration resulting from heavy soiling and improper use are ineligible for warranty claims.

3. Natural ageing wear and tear, cuts, scratches, impact damage and accidental damage are excluded. The warranty will become void automatically if the product is used outdoors or in long-term persistently humid environments.

4. Gradual natural degradation of colour, surface finish and material performance over time, as well as damage arising from insufficient daily maintenance, will not be accepted for warranty service.

5. Reduced effectiveness of spill-proof and stain-resistant functional coatings is not covered by this limited warranty.

Sofacover Pro reserves the right to request valid proof of purchase and conduct physical inspection on all fabric items submitted for warranty claims. Valid purchase documents must be provided for every warranty application.